Returns, Replacement & Refund Policy

Last Updated: 11 September 2026

At TAKA Coffee, we take care to ensure that every order is packed and dispatched in proper condition. As coffee is a food product, returns are generally not accepted once the product has been delivered, except in the circumstances described below.

1. Non-Returnable Products

Coffee and other food products sold through TAKA Coffee are generally non-returnable due to their consumable and food-safety nature.

However, we will provide an appropriate replacement or refund for eligible and verified issues.

2. Eligible Replacement Claims

A replacement may be provided where:

• The product arrives physically damaged.
• The package has been visibly tampered with.
• The seal is broken or compromised upon arrival.
• The wrong product, blend, size, or grind has been delivered.
• The product is expired upon delivery.
• The product received materially differs from the product ordered.

All claims are subject to verification.

3. Reporting a Problem

Customers must report any issue within 24 hours of delivery.

Please contact:

Email: takacoffee@gmail.com
Phone/WhatsApp: +91 9964996900

To help us investigate the issue, customers should provide:

• Order number
• Clear photographs of the outer package
• Shipping label
• Product received
• Damaged or affected area
• Product batch number
• Clear unboxing video, where available

We strongly recommend recording an unboxing video for damaged, tampered, or incorrect deliveries.

4. Verification

Once a claim is received, our team will review the information provided and may request additional photographs, videos, or other details.

A replacement or refund will be processed only after the claim has been verified and found to be eligible.

5. Replacement

Where a valid replacement claim is approved, we may arrange reverse pickup where required and dispatch a replacement product.

Replacement orders will generally be dispatched within 3–5 business days after approval, subject to product availability and logistics conditions.

6. Refunds

For an approved claim, a refund may be provided where:

• A suitable replacement is unavailable;
• The affected product is out of stock;
• Replacement is otherwise not reasonably possible; or
• A refund is required under applicable law.

Approved refunds will generally be initiated within 5–7 business days.

The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

7. Order Cancellation

Customers may request cancellation before their order is dispatched.

Where cancellation is successfully accepted before dispatch, the full eligible amount will be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible.

8. Incorrect Address or Customer-Provided Information

Customers are responsible for providing an accurate delivery address and contact information.

If an order is returned or delivery fails due to an incorrect or incomplete address provided by the customer, additional shipping or re-dispatch charges may apply.

9. Refund Method

Refunds will generally be made to the original payment method used for the order, wherever technically possible.

10. Contact

For returns, replacement, cancellation, or refund-related queries:

TAKA Coffee
A brand of Verdant Luxe

Email: takacoffee@gmail.com
Phone/WhatsApp: +91 9964996900