Contact & Grievance Redressal

Last Updated: 11 September 2026

TAKA Coffee is a brand owned and operated by Verdant Luxe.

Seller Information

Legal Entity: Verdant Luxe

Brand: TAKA Coffee

Registered Address:
177, 2nd Cross, Vinayaka Layout,
Maragondanahalli, Bangalore – 560036,
Karnataka, India

GSTIN: 29HXLPP8987E1ZB

FSSAI License No.: 11225333002411

Country of Origin: India, where applicable as stated on the respective product.

Customer Support

For questions regarding products, orders, payments, shipping, or other customer-service matters:

Email: takacoffee@gmail.com
Phone / WhatsApp: +91 9964996900

Customer Support Hours:
Monday to Friday
10:00 AM – 6:00 PM
(excluding public holidays)

Grievance Redressal

In accordance with the applicable Consumer Protection (E-Commerce) Rules, 2020, customers may contact our Grievance Officer regarding complaints relating to orders, products, services, or other matters concerning purchases made through our Website.

Name of Grievance Officer: [INSERT NAME]

Designation: Grievance Officer

Email: [INSERT GRIEVANCE EMAIL]

Phone: +91 9964996900

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM

How to Raise a Grievance

Please include the following information where applicable:

• Customer name
• Order number
• Date of purchase
• Description of the complaint
• Relevant photographs or documents
• Contact details for communication

We will acknowledge receipt of a consumer grievance within 48 hours and endeavour to redress the grievance within one month from the date of receipt, in accordance with applicable requirements.

Product & Food Information

Applicable mandatory food information for products offered for sale through this Website will be made available to customers before purchase.

Product information displayed online is intended to correspond with the applicable physical product label, subject to batch-specific information such as manufacturing/packing date, batch/lot number, best-before/expiry date, and MRP where these vary by batch.

For packaged food sold through e-commerce, applicable FSSAI requirements regarding remaining shelf life and mandatory food information will be followed.

Business Address

For formal correspondence:

Verdant Luxe
177, 2nd Cross, Vinayaka Layout,
Maragondanahalli, Bangalore – 560036,
Karnataka, India

National Consumer Helpline

Consumers may also contact the National Consumer Helpline for consumer grievance assistance through the channels made available by the Government of India.

The current National Consumer Helpline number is 1915.